— Enterprise Communication & CRM Platform
Com-One Platform
Every conversation. Complete visibility.
Telephony, call routing, video, CRM, and analytics in one system — built by Epsum Labs and running on hardware you own. No per-seat tax. No vendor lock-in. No call data leaving your building.
On-Premise
Your hardware
Unified Platform Active
Voice • Video • CRM • Analytics • HA — all in one system
17+
telephony capabilities, built in
Zero-downtime
high-availability failover
Full CRM
complaints and leads, no add-on
— The Problem
“You're paying for five tools that don't talk to each other.”
Your Current Stack
→ Someone spends their week copying numbers between all of them.
Here's how it usually goes. Your phones run on one system. Your CRM is a separate subscription. Video calls happen on a third platform. Reporting lives in a fourth. And someone on your team spends their week copying numbers between all of them.
So when a customer calls in angry about a complaint they raised last month, your agent has no idea. The call history is in the phone system. The complaint is in the CRM. The two were never connected. The customer repeats their whole story, gets transferred twice, and hangs up more frustrated than when they called.
Multiply that by every call you take. That's the cost of a stitched-together stack: slower handling, blind agents, reports you can't trust, and a monthly invoice that keeps climbing as you add seats.
“There's a cleaner way to run this.”
Com-One is voice, video, CRM, analytics, security, and high availability — built, tested, and deployed as a single system.
— The Solution
One platform.
Zero silos.
Complete control.
No third-party glue. No integrations to babysit. Every call generates a complete record. Every complaint links to its call history. Every supervisor gets a live view of the floor. And all of it runs on your infrastructure, behind your VPN, under your control.
When that same angry customer calls back, the agent sees the full story before they pick up — past calls, open complaints, who handled what. The conversation moves forward instead of starting over.
- Voice and video unified on one engine
- CRM built in — no separate subscription
- Every call auto-linked to CRM records
- Live floor view for every supervisor
- All data behind your VPN, your control
— What the Platform Delivers
Five layers. One solution.
Built and deployed together, so they actually work together.
01
Enterprise Telephony
A SIP-based call engine with multi-extension support, transfer, hold, forwarding, intelligent routing, and SIP trunk connectivity. Every call your business makes or takes, handled in one place.
02
Intelligent Call Routing
Multi-level IVR with English and Hindi language selection, department-based routing, and skill-based queue assignment. Callers reach the right person the first time.
03
Agent & Queue Management
Department- and language-specific queues, agent login and availability status, and per-agent performance tracking. You see who's on, who's busy, and who's performing.
04
Integrated CRM
Complaint lifecycle management, lead pipeline tracking, role-based access, and full activity logging. Built in. No separate subscription.
05
Analytics & Reporting
Real-time dashboards, missed-call reports, CDR, agent performance, complaint reports, and lead funnel analytics. The numbers are already in the system. You just read them.
06
Security & High Availability
Encrypted VPN tunnels, active-passive failover, automatic recovery, load balancing, and real-time database replication. The platform stays up so your business stays open.
— Telephony Capabilities
Everything a phone system should do. None of the stuff you'll never use.
17+ built-in telephony capabilities across four functional areas.
Call Routing Flow
Inbound Call
Customer dials in
IVR Tree
Language selection English / Hindi
Dept Routing
Sales · Support · Billing
Skill Queue
Skill-based distribution
Agent Answer
Right person, first time
CDR + CRM
Auto-record & link
IVR Structure
— Call Intelligence
Every call recorded. Every supervisor in the know.
Nothing slips through. Every call writes a full record the moment it ends, and supervisors watch the floor live as it happens.
Call Record (CDR)
Auto-generated on every call end
Real-Time Monitoring
- Live call queue dashboard
- Active agent status view
- In-progress call visibility
Reporting
- Agent performance reports
- Missed-call reports
- Historical call analytics
Post-Call Quality Survey
After every call, the platform plays a short survey and the caller rates the experience 1 to 5. That score gets stored against the full call record.
No separate survey tool. No integration. No extra cost.
— Built-In CRM
A CRM that already knows what happened on the call.
Most CRMs are a blank box you have to fill in by hand. This one fills itself in. Complaints and leads live in the same platform as the calls, so the history is already there when you open a record.
“No separate CRM bill. No data export between systems. The conversation and the record are the same thing.”
CRM Data Flow
Call Arrives
Customer dials in via SIP trunk
Agent Handles Call
Queue assignment, live conversation
Call Ends
Auto CDR generated with full metadata
CRM Record Auto-Populated
Call linked to existing complaint or new lead
Agent Opens Record
Sees full history before next interaction
— Roles & Access Control
Everyone sees exactly what they should. Nothing more.
Role-based access is built into the foundation, not bolted on. Four roles, each scoped to what that person actually needs.
Fine-grained permissions, a full activity log per user, and data visibility scoped to role. Reports — complaints, follow-ups, leads, agent performance, missed calls, CDR — all respect the same boundaries.
Access Hierarchy
Super Admin
Full system access. Every report, all data, all configuration.
Manager
Team reports, complaint assignment, lead oversight, and agent monitoring.
Supervisor
Live queue monitoring, agent status, and team-level CDR.
Agent
Own calls, own complaints, own leads.
Data access scope →
— Video & Secure Connectivity
A phone call that turns into a video call. In the browser. No download.
Sometimes voice isn't enough. A customer needs to show you something, or a problem needs a face on it. With Com-One, the agent escalates a live call straight into a secure browser video room. No app, no plugin, no “let me send you a link.”
Call-to-Video Escalation Flow
Customer calls in
Via SIP trunk, standard phone
IVR routes to agent
Language + department selection
Agent answers queue
Call assigned, agent picks up
Call escalates to video
One click — no separate link
Browser video room
Both parties join instantly
Integrated Video Conferencing
- Secure, browser-based meetings
- No client app or plugin required
- SIP gateway bridges phone to video
- Callers join video rooms from their phone
- Built for support and team meetings
- Authentication-controlled room access
Encrypted VPN Connectivity
- Encrypted tunnel for every remote agent
- Secure branch-office connectivity
- Encrypted PBX cluster communication
- Zero SIP ports exposed to the internet
- Kernel-level VPN with minimal overhead
— High Availability & Scalability
Your platform never goes dark.
Phones going down isn't an inconvenience. It's lost revenue and lost trust, in real time. Com-One is built so that doesn't happen.
Failover takes zero manual steps. The standby node takes over, the virtual IP holds, the database is already replicated, and your callers never notice.
HA Architecture
Virtual IP
Clients always connect here
Active
PBX Node 1
Handling calls
Sync
↕
Replicated
Standby
PBX Node 2
Ready to take over
Real-Time Replicated Database
Always in sync — Config synced on every change
High Availability
- Active/standby PBX architecture
- Automatic failover on server failure
- Automatic recovery after restoration
- Shared virtual IP, so clients never change
- Real-time database replication
- Configuration sync on every change
Load Balancing
- Call distribution across multiple PBX servers
- Handles high traffic volume
- Better per-server reliability
- Scales with growing call volume
- No single point of call processing
- Seamless capacity expansion
Scalability
- Multiple departments
- Hundreds of agents
- Easy to add new extensions
- Enterprise-ready infrastructure
- No re-architecture as you grow
- Modular deployment model
— Get Started
Three ways to start. All on your hardware.
No cloud lock-in. No data leaving your building. Every deployment option puts you in control.
Option 01
Live Demo
A full walkthrough on your own setup. See exactly how it runs in your environment before anything is installed.
Book a Live Demo →Option 02
30-Day Pilot
Deployed at your site as a real proof of concept. Run it against your actual call volume. Decide with evidence, not slides.
Start a 30-Day Pilot →Option 03
Production Rollout
Full setup, team training, and ongoing support. Voice, video, CRM, analytics, security, and HA — built, integrated, and delivered by the Epsum Labs team.
Talk to the Team →— Deploy Com-One
One platform.
Zero silos.
Complete control.
Voice. Video. CRM. Analytics. Security. High availability. Every capability built and delivered by our team, running on your infrastructure.
Deployed on your hardware. Your data never leaves your building. See it running before you commit.